Privacy Policy
Effective September 18, 2026 · West Side Custom & Collision, LLC, 4421 River Oak Drive, Northport, AL 35473 · (205) 412-5495
West Side Custom & Collision ("we," "us," or "our") operates westsidecustomcollision.com. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you give us directly when you request an estimate, contact us, or bring a vehicle in for service. This may include:
- Your name, mobile phone number, and email address
- Vehicle information and a description of the damage or work requested
- Photos you choose to send us
- Insurance claim information, when you ask us to work with your carrier
How We Use It
- To prepare and send you an estimate
- To update you on the status of a repair
- To contact you about your vehicle or your appointment
- To invite you to leave a review after your repair is complete
- To work with your insurance company at your request
Text Messaging
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you check the consent box on our estimate form, you agree to receive text messages from us at the number you provide. These messages relate to your estimate, your repair status, and a request to review our work. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for assistance. See our Terms of Service for full messaging terms.
Cookies and Tracking
This website does not use cookies for advertising, analytics, or tracking, and we do not run third-party analytics, advertising, or retargeting scripts on it. We do not sell or share browsing data, and we do not build advertising profiles from visits to this site.
The site loads its fonts from Google's font service, which may record your IP address as part of delivering those files. Your browser may also store small amounts of data locally to display the page correctly. If we add analytics or any tracking technology in the future, we will update this policy before we turn it on.
Data Security
We use reasonable administrative and technical safeguards to protect the information you give us. This website is served over an encrypted HTTPS connection. Access to customer records is limited to the people who need them to write your estimate, repair your vehicle, or handle your claim, and our messaging and scheduling providers are bound by agreements that limit what they may do with your information.
No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.
Who We Share Information With
We do not sell your personal information. We share it only where it is necessary to do the work you asked for:
- Your insurance carrier, when you ask us to handle a claim
- Parts suppliers and subcontractors involved in your repair
- Service providers who help us run our business, such as our messaging and scheduling software, under agreements that limit their use of your information
- Where required by law
Data Retention
We keep repair and estimate records as long as needed for business, warranty, and legal purposes. You can ask us to delete your contact information at any time.
Your Choices
- Texts: reply STOP to any message to opt out.
- Email: use the unsubscribe link in any email we send.
- Access or deletion: call us at (205) 412-5495 and we will handle it.
Children
Our site is not directed to children under 13, and we do not knowingly collect information from them.
Changes
If we update this policy, we will post the revised version here with a new effective date.
Contact Us
West Side Custom & Collision, LLC
4421 River Oak Drive, Northport, AL 35473
Phone: (205) 412-5495
Email: westsidenorthport@gmail.com